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Service Level Agreement (SLA)

(Service Level Agreement drafting typically takes about 3 working days)
  • Understanding the requirements
  • Advice on Terms and Conditions to be included
  • Drafting the Service Level Agreement (SLA)
  • Incorporate Changes suggested by Client (2 Rounds)
  • Starting At:
    Rs 1,999/- All Inclusive

What is Service Level Agreement (SLA)?

A Service Level Agreement (also referred as SLA) is signed between Service User and Service Provider. Service Provider can include Website Development, Website Maintenance, Interior Designing, Construction etc. Service Level Agreement is a formal agreement which outlines the deliverables of service and needs to be signed before commencement of service.

A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.

A Service Level Agreement (SLA) should include, but not be limited to, deliverables, accepted level of downtime, time frame, support response, rates, fines on delay in deliverables, jurisdiction etc. Ca4you-legal undertakes the job of drafting Service Level Agreement starting from Rs 1,999/-.


What is included in our Service Level Agreement (SLA) package?

  • Understanding the requirements
  • Advice on Terms and Conditions to be included
  • Drafting the Service Level Agreement (SLA)
  • Incorporate Changes suggested by Client (2 Rounds)

Procedure for Service Level Agreement (SLA)


Documents Required For Service Level Agreement (SLA)?

  • Information about Service to be provided
  • Information about Deliverables
  • Information asked by ca4you.in in required format

Advantages of Service Level Agreement (SLA)

Sets Expectations

By having Service Level Agreement (SLA), the expectation of Service Provider and Service Users are set to avoid confusion later on which wastes time of everyone involved later on. It also allows service provider to quote the correct right and allows service user to understand if they are getting value for money or not.

Reference point to address issues

If there is any issue between service user and service provider later on, Service Level Agreement (SLA) serves as starting point to resolve the issue. It is also the reference document which is used if the case goes to court.



FAQ'S

Q. Can Service Level Agreement (SLA) be signed through e-mails?

Q. Is it mandatory to have Service Level Agreement printed on Stamp Paper?

No, it is not mandatory to have Service Level Agreement printed in Stamp Paper. You can print it and sign it in normal paper.

Q. Can Legal Action be taken against the parties if they break to comply with Terms and Conditions signed in Service Level Agreement?

Yes, any party can be taken to court and be sued against damages etc. caused by his action to opposite party by not following Service Level Agreement (SLA).

Q. What is difference between Service Level Agreement and Vendor Agreement?

A vendor agreement and service level agreement are mostly the same things and both of it should be comprehensive enough to have all the information such as payment amount, service level, timelines, jurisdiction etc.



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