A Service Level Agreement (also referred as SLA) is signed between Service User and Service
Provider. Service Provider can include Website Development, Website Maintenance, Interior
Designing, Construction etc. Service Level Agreement is a formal agreement which outlines the
deliverables of service and needs to be signed before commencement of service.
A service level agreement (SLA) is a formal document between a service provider and the user. It
does not define how the service will be delivered but rather provides a measurable framework for
the provision of that service. Some metrics that are used to define the SLA might include the mean
time between failures, an agreed accepted level of downtime across an agreed time frame, support
response and resolution times.
A Service Level Agreement (SLA) should include, but not be limited to, deliverables, accepted level of
downtime, time frame, support response, rates, fines on delay in deliverables, jurisdiction etc.
Ca4you-legal undertakes the job of drafting Service Level Agreement starting from Rs 1,999/-.